COVID-19 FAQ

Hello Family -

Texas Family Fitness cares deeply about the health and safety of our Family - our members, our employees and the broader community. In light of these challenging and unprecedented times, we want to personally provide you with commonly asked questions regarding our COVID-19 protocol.

  How long will my location be closed?

• Texas Family Fitness will act in accordance with local and state mandates.
  
  

   

  I joined the TFF 90 Day Challenge. Are you postponing this?

• Because of the closings, the end date for the 90 Day Challenge will be postponed. It will be postponed for the same number of days that the club is closed.
  

   

  Will I continue to be billed while my location is closed?

• All billing will cease effective the day of closure and will resume once your location has been reopened for business.
  
  

  What if I pre-paid my membership for a year?

• Your membership will be extended for the length of time we are closed.
  
  What if I have personal training sessions that expire while my location is closed?

• All Personal Training sessions that expire during the time of closure will be extended for the period of days the location was closed.
  
  
  What precautions is TFF taking to help with the prevention of their members contracting COVID-19 inside the club?

• Our primary focus is the health and safety of all our members and employees. Currently and prior to any closing mandate, we have taken several steps to keep everyone safe including:
  • The addition of antibacterial wipes/dispensers/stations and soap.
  • Posting of hand washing guidelines around the sinks in the locker rooms.
  • Vigilant hourly walkthroughs to ensure that we were properly stocked with wipes throughout the club.
  • The addition of signage around the club that promotes healthy habits from the CDC, asking members to wipe down equipment after use and of course – stay home if they aren’t feeling well.
  • Extra personnel were brought in to clean during peak hours with a focus on “touch points”.

  Will Group Ex/Ignite/Bootcamps still happen?

• For the clubs that remain open, Texas Family Fitness will be proceeding with "Social Distancing" precautions. Therefore, all Group Fitness classes are paused. This will go into effect on March 17th running through March 31st. There will be re-evaluation on March 27th.

  Will you post online workouts for members?

• Follow this link:  bit.ly/TFFLesMills (case sensitive). We will also be posting at home workouts to our Social Media pages:
  • Instagram: @texasfamilyfitness  
  • Facebook: TexasFamilyFitnessMain

  What should I do if I have more questions?

• Please email us at customerservice@txfamilyfitness.com

WE ARE ALL IN THIS TOGETHER

#StrongerTogether